The terms and conditions of sale below are displayed in store and on original copies of customer order forms. We ask all customers to review and sign these before leaving the store and have provided them on our website so that customers can view these at any time. Ts and Cs are correct as of May 2019.
Terms and Conditions
All payments are due in advance. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be ordered.
All deposits are non-refundable due to an agreement with our manufacturer. Gowns will only be completed and sent to the shop when the balance is PAID IN FULL. Full balance is due by the end of the calendar month immediately following deposit unless otherwise agreed.
An item may be cancelled up until payment or deposit has been processed. In the event of cancellation, deposits and balance payments are non-refundable.
If an item is damaged or faulty upon collection, a repair or replacement item will be provided free of charge. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, the seller is not responsible for refund.
You agree that measurements taken during consultation are accurate to your size at the time of ordering and that these measurements do not reflect the size of the dress ordered. All garments including our sample dresses are made to standard size specifications and Brides in the City Ltd cannot be held responsible for any small differences in fit, size and/or shape which may have been caused by repetitive use. Brides in the City Ltd will recommend the standard size that best fits your measurements at the time of order however buyer should note the garment will not be made to measure.
Brides in the City Ltd does not offer bridal alterations. The buyer is responsible for the cost of any and all alterations unless otherwise agreed.
Brides in the City Ltd strongly recommends that all new garments are collected by appointment as we require a signature for all collected items and cannot be held responsible for any issues raised once the items leave the store. A collection appointment must be made within four calendar weeks of notification that the order is ready to collect. A storage fee of £10 per week will be applied until collection if no appointment is made within this time. All storage fees are due upon collection.
Dress bags and boxes are available to purchase in store. If you do not wish to purchase a bag or box you will need to bring your own or purchase one at the time of collection.
Any complaints about items or sellers may be sent to our support team: or 0141 572 6342. There is no guarantee of a resolution. If the buyer would like a final response in writing, this must be requested via email and will not be provided in store.
These terms and conditions are subject to change.